To return unwanted items, it is important to obtain authorization from us beforehand. Please follow the steps below:
1. Add "New Support Ticket": Submit a support ticket by clicking on the "Add New Support Ticket" button. Provide the necessary details and request authorization for the return.
2. Refund Policy: We offer refunds for items returned within 30 days of receipt, provided they are in the exact same condition as when they were supplied.
3. Return Instructions: Below are the instructions for returning items:
- Ensure the safe return of the product. It is recommended to use the original packaging provided by us.
- Returns will take approximately 7 working days to process once the goods have arrived.
- Please include a copy of the invoice and state the reason for return.
4. Return Address: Ship the item to the following address:
Micro Dream Limited
12 Brixham Enterprise Estate
Rea Barn Road
Brixham, Devon
TQ5 9DF
United Kingdom
5. Secure Packaging: Please pack the goods carefully to prevent damage during transit. If the received goods are not appropriately packed and are damaged upon arrival, the customer will be responsible.
If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to help.
Thank you for choosing MicroDream.