Before returning any goods to us, it is important that you obtain our authorization. To do so, please "Add New Support Ticket" to initiate the process.
WHAT IS COVERED?
In the event of your PC hardware developing a fault you can return it for repair or replacement (or equivalent).
WHAT IS NOT COVERED?
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use (Don't eat or drink over your laptop. Eating on your laptop or even in front of your laptop could lead to bits of food falling into the keyboard. Some liquid food being ingested by a user could also spill over the keyboard and lead to damages in the hardware components on the motherboard.)
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Product that has been modified or altered
- Software issues (any problems associated with software – whether bundled or installed by user, file corruption, internet setup etc.)
- Accidental damage like breaking the screen or spilling liquid on it. You would need insurance cover for this.
- Used batteries, although we do guarantee that it will hold at least one hour's charge. We will replace batteries which do not meet these criteria if reported within one week of receipt and the battery supplied is returned. Batteries are considered as consumable items - as they are expected to degrade over time. Some may require replacement.
All items are covered by a Return to Base Warranty. This means that as the customer, you are responsible for sending the item back to us. Please ensure that the product is insured and that you have a courier tracking number.
RETURN MERCHANDISE AUTHORISATION (RMA)
You must return the product within 14 days from the date we issue the Return Merchandise Authorisation (RMA). If you fail to return it within this period, the RMA becomes invalid. Customers will then need to restart the Return Merchandise Authorisation (RMA) process from the beginning, providing all necessary documentation and photographic evidence of the product if necessary.
It’s important to understand that if the 14-day return period overlaps with the end of the product’s warranty, the warranty coverage will cease if the item isn’t returned within the specified timeframe from the date of authorisation. Any RMA claims made after this point will not be accepted.
Therefore, customers are required to ensure the faulty product is returned within the designated 14-day window following the issuance of authorisation. Failure to adhere to this policy may result in the loss of warranty coverage and the need to initiate a new RMA claim process.
Please note that warranty returns will generally take approximately 7-14 working days to process upon arrival, although in rare cases it may take longer due to high workloads. During the repair process, any devices returned under warranty will be factory reset. Please be aware that MicroDream is not liable for any damage to or loss of programs, data, or removable storage media during the repair process.
In order to process your return, please include a copy of the invoice and state the reason for the return.
Return address:
Micro Dream Limited
12 Brixham Enterprise Estate
Rea Barn Road
Brixham, Devon
TQ5 9DF
United Kingdom
Lastly, please take care to pack the product securely to prevent transit damage. Avoid using a bag when sending the item back to us. If the product is received and found to be inadequately packaged, resulting in damage, the customer will be held responsible, and the warranty may become void.