Support

Blank blue or white screen while setting up Windows 10
Please reset the laptop or PC, then go through the setup/Cortana steps again, until she wanted to connect to WiFi.  Then selected "I don't have i...
Thu, 25 Mar, 2021 at 5:59 PM
Activation of windows message on screen
This is simply a reminder saved as a wallpaper.  To remove it you will need to change your desktop background (wallpaper).  How to change your backg...
Fri, 26 Mar, 2021 at 5:21 PM
Laptop does not start (boot) anymore
Please follow the instructions below.   1.       Please disconnect the AC adapter. 2.       Remove the battery from the laptop. 3.       Leave it like t...
Mon, 29 Mar, 2021 at 11:17 AM
Slow performance
Slow performance is usually related to software issues not hardware. Software is not covered by warranty. So we suggest to reinstall your Windows back to fa...
Mon, 29 Mar, 2021 at 3:46 PM
How to activate 30-day trial Office
Our free Microsoft Office trial do not require a product key, it is already installed as part of the operating system of the device. The first time you ...
Wed, 14 Apr, 2021 at 2:53 PM
Computer not switching
Any other symptoms? Like beeping? What are the lights on the device? Any number light up? Anything at all on the screen? Please take a look at the follo...
Wed, 14 Apr, 2021 at 2:58 PM
Orange Power Button Flashing
Usually if there is no signal to the monitor, the computer also emits several beeps. Very common and relate to memory error, especially after delivery if ba...
Wed, 14 Apr, 2021 at 3:00 PM
Laptop freezes
If laptop freeze please disconnect ac adapter then remove battery and leave it like that for 5 minutes, then plug it back in.
Wed, 14 Apr, 2021 at 3:02 PM
Laptop keep restarting
1. Please Keep charger connected constantly to laptop.  2. Restore your laptop to factory settings to make sure it's not a software incident: To get s...
Wed, 14 Apr, 2021 at 3:04 PM
No sound from computer
The computer usually does not come with internal speakers. To get sound on these PCs you would have to connect external speakers into the audio port at the ...
Wed, 14 Apr, 2021 at 3:06 PM